Special terms and conditions agreement Consultants (lawyer, psychologist, social Advisory)

You must read these terms and conditions carefully before using the website or application or conducting any transaction. These terms and conditions are legally binding through electronic approval or use of the website or mobile application. Consultation is an electronic platform affiliated with the Technical Communications Corporation for Communications and Information Technology and was established for mediation in providing legal, psychological and social consultations. By using the consulting platform, you agree to this agreement without restrictions or conditions, and the consulting platform has the right at any time to amend this agreement, and the amended version will be published on the platform, and the amended version of the (Terms and Conditions Agreement) will be valid after a week from the date of its publication on the platform, and after publication Your continued use of the platform constitutes your commitment to the terms and conditions contained in the modified version, and your acceptance of the application of the amendments.

First: Definitions:

The following terms, whenever they appear in this agreement - Terms and Conditions Agreement - mean the following (unless the context requires otherwise):

Consultation platform is a digital platform belonging to the Communications and Information Technology Technical Communications Corporation, with a commercial registration number: 1010819947 Tax registration number: 311379499800003. It is concerned with providing legal, psychological and social consultations remotely in the Kingdom of Saudi Arabia by connecting beneficiaries who seek legal, psychological and social consultations, with a group of licensed and professional lawyers, doctors, specialists in an interactive, easy, safe, professional and based on laws while preserving the confidentiality and privacy of beneficiaries’ data
"Beneficiary" means any natural or legal person who wishes to contract with the platform or use the website or application or browse.
“Service Provider”: It is the natural or legal person who offers its consulting services to the beneficiaries through the platform in its own field according to its data registered in the platform.
Platform: means “Sharing application” unless the context of the text has a different meaning, any reference to it hereinafter means the mobile application or the website or both.
“Account” means the page or record of the beneficiary, on the platform in order to enable the use of the services of the consulting platform.
“Service” means the service or advice made available through the Platform.

Second: Terms and conditions for benefiting from consulting platform services:

The age of the beneficiary should not be less than 18 years of age, and have the legal authority to agree to these terms and conditions.
Availability of legal capacity in the event that the beneficiary is a natural guardian or a legal representative of others.
Compliance with these terms and conditions, in addition to the applicable laws in the Kingdom of Saudi Arabia.
Obligation to provide correct data and information when registering or seeking advice through the website or application, and it is prohibited to provide false or misleading data whether it results in harm to others or not.
Commitment to preserving all intellectual property rights of the consulting platform.
The user is prohibited from posting or uploading any defamatory, offensive, infringing material, Harmful, threatening, abusive, racist, morally inappropriate or otherwise unlawful content or information.
The user is prohibited from entering or making an unauthorized attempt to enter the consulting platform, or to grant others the authority to use his account, or to impersonate any person or misrepresent membership with another person, and the user shall bear the consequences of his violation of the provisions of this paragraph.
The user is prohibited from uploading or attaching any files, programs, or any other materials protected by intellectual property rights laws or any private or public rights that he does not have the rights to use.
If a consulting platform, at its sole discretion, finds that the user has breached or violated any of these conditions, it has the right to delete any requests or content that has been published - without warning the user, and to take measures - including stopping, Suspending or restricting the user's access to the platform, preventing the user from using the platform, reporting the user to Internet service providers or the competent authorities, or taking any legal action.
The services available on the consulting platform are provided by service providers independent of the consulting platform who hold specialized degrees in law, psychiatry, or psychology and sociology.
The user is committed to the price of providing the service and the duration of its implementation, and is committed to communicating with the platform according to the time specified for that. In the event that the communication is not accepted, the platform has the right not to provide the service with the collection of the full amount.
A consulting platform does not ask the user for any confidential or private information or documents, except for the requests mentioned in the platform or that are requested later through the platform, and all requests related to providing consultation are the consultant’s responsibilities, and it is his sole responsibility to protect and not disclose them.
In order to control and confirm the level of service and qualityConsultants and users are periodically followed up and all problems or challenges they encounter are resolved
The user is prohibited from performing any action that may lead to an intolerable or disproportionate pressure on the platform or its infrastructure, for example: registering the user from more than one email and entering the platform Through it Or colluding with more than one person to enter the platform at the same time to put pressure on it, trying to hack the platform or affecting the services provided.
In the event that the client does not respond from the first time, the consultant is obliged to contact the client 3 times as a maximum. In the event of no response, the consultation is considered complete, and the consultant has the right to collect the amount of the consultation.

Third: Scope and nature of services provided by Consultation:

Providing legal, psychological and social advice in both Arabic and English.

Fourth: Registration and the financial commissionfor the consulting:

When you riseAdvisorBy registering on the website or mobile application (since in order to benefit from the services, it is necessary to create an account and register, and it is prohibited to use another person's account( theAdvisorHe declares himself to agree to the following (Registration application means your agreement and acknowledgment of the following):

All special terms and conditions Submit The consultation.
The duration of one consultation does not exceed 30 minutes.
Calculating the price of one consultation based on a fixed amount of 75.00 riyals only.
If the number of consultations per month exceeds50Consultation, the follow-up consultations are charged at 100.00 riyals.
The Gregorian calendar is adopted for calculating the month and wages.
The amount is transferred to the account of the entered consultant during the registration process. The advisor must be the same account holder, and a bank account that does not belong to the same advisor cannot be entered.
The amount is transferred on a monthly basis, and the transfer takes place between the 27th of each month to the 05th of the following month, and it can be advanced or delayed for any reason the platform deems from its point of view.
The number of consultations and their amounts are calculated until the 20th of each month, and the excess amounts are carried over to the following month. (To find out the amount due each month, add the number of sessions from the 21st of each month to the 20th of the following month * 75.00 riyals for one consultation).
Compliance with the binding terms and conditions or any of their subsequent amendments.
Use your information in accordance with the Privacy Policy.
Verify all your data, and you acknowledge that you own the entered email and mobile numberAnd the bank account.
Consulting platform reserves the right to refuse any Sign Upon Provide advice according to her sole will without the slightest responsibility on her

Fifth: Amendment and Cancellation:

did not Isshara has the right to make any modification to the reservation or service request based on its sole will whenever the need arises, with confirmation of notifying you of this modification

Sixthly: prohibited behavior:

You hereby agree to refrain from any of the following actions:

Undertaking not to exploit or publish the information or data that is displayed through the consulting platform to any mobile application or other website outside the consulting platform in any way.
Disrupting or manipulating the networks or software of the consulting platform.
Engage in or encourage any illegal action or related communications.
Avoid using offensive words, slander, or defamation of the Istishara platform or any of its employees, followers, or collaborators in any way, in addition to the fact that the Istisharah platform is not a place for religious, ideological, political, ethnic, racial, or aggressive discussions.
Transmit files, data or any other material that contains a computer virus, corrupted data, worms, "Trojan horses", or any commands or designs that may delete data or programming or lead to the disruption of the (Site or Application) or It impedes the use of any equipment or system in the full way for which it was designed.

Seventh Limitation of Liability:

Consulting platform is not responsible for any direct or indirect loss arising from the use of the website or mobile application.
The beneficiary acknowledges his use of the website or mobile application at his own risk, and Istishrah platform bears no responsibility for any damage or injury as a result of any user entering the website or mobile application, or the inability to access or use it.
You are solely responsible for registering on the consulting platform and the suitability of the services provided by the consulting platform for your needs, and the consulting platform cannot be held accountable in this regard.
You are solely responsible for any activity that takes place through your account without any liability on the Consulting platform.
Consulting platform will not be responsible for losses resulting from any unauthorized use of your account, you may be liable for losses arising from consulting platform or others as a result of such unauthorized use.
The consulting platform has the right, without any responsibility, to cancel any account or registration based on its absolute discretion and without notice or notice.
You are also responsible for the information provided at the time of account creation and/orSubmitService, and consulting platform can not be held any responsibility in this regard.
When the beneficiary is exposed to any damages resulting from the failure or negligence of the consultant in the implementation of the service, the consultant alone bears full responsibility before the service The beneficiary, and the consultancy platform is not obligated to assume any obligations or responsibilities towards the beneficiary.
The service is provided to the beneficiary in the light of the documents and facts that he submitted, and in the event that the beneficiary conceals any of them, the consultancy platform or the consultant shall not be asked about this error or the result of it.
The service was shown to the beneficiary by the consultant in light of the documents and facts provided by the beneficiary, and in the event of any error or omission on the part of the consultant, he alone is responsible for this error, omission or negligence without any responsibility on the consulting platform
The consultant has the right to ask the beneficiary to provide him with a number of data or documents in order to prepare and provide the consultation. The beneficiary is solely responsible for providing the service provider with these documents. The consultancy platform is not responsible for any wrong use of these data or documents by the consultant. The consultant is also obligated to maintain the confidentiality of the documents, and not Disclosure of documents submitted by the beneficiary
It is known to both the consultant and the beneficiary that the consultation platform is limited to mediation between the consultant and the beneficiary only, and it cannot be held accountable otherwise.
He enduresAdvisorFull responsibility alone when violating any of these terms and conditions, or violating any of the directives of the consulting platform.

Eighth Modification of Terms and Conditions:

Consulting platform reserves the right to amend these terms and conditions from time to time according to its sole will and according to what it deems necessary in order to improve the work and service within the consulting platform without any responsibility for it.
In the event that you object to any of the provisions of these terms and conditions or that are amended by the consulting platform and are notified to you, in this case, you have no choice but to stop using the website or mobile application and terminate your membership account.
You will be notified of the modifications, changes or improvements that are made through the consulting platform via the registered e-mail or through the application, and they will become effective against you during (5) days from the date of being notified of it and the passage of this period without canceling the account and your use of the website or mobile application is considered your acceptance of the modifications or updates.

Ninth Intellectual property rights:

The Website and Mobile Application contain trademarks, trade secrets, technologies, products, processes, and other rights owned by the Consulting Platform and/or other parties
Consulting platform does not grant you any license, intellectual property right or any other rights, and you may not reproduce, distribute, publish, display, upload or transmit any (Materials) except as expressly permitted and within the limits of these Terms. and provisions

Tenth Complaints Policy:

The consulting platform always seeks to improve and develop the services provided through it, and to facilitate the beneficiaries, this policy has been included in order to provide services to the fullest extent, in addition to providing an effective communication channel with the beneficiaries, through the following:

filing a complaint during3) The day of its occurrence, otherwise the right to file a complaint is forfeited.
The investigation of the complaint will be conducted in a transparent and impartial manner.
The complaint will be decided within (7) A working day from the date of its submission as a maximum, and in the event that the complaint requires further study, you will be notified of that.
In the event that the complaint is against an employee, the complaint will not be referred to the employee whose right to investigate or adjudicate, but rather it will be presented to his line manager with the possibility of hearing his opinion (for guidance) based on the discretion of his line manager
You can follow up the complaint through the announced means of communication.
Email has been inserted (support@tawasultech.com) to be specific to complaints to facilitate the beneficiaries.

Eleventh Compensation for damages:

You agree to indemnify and hold the Platform and any of its affiliates, partners, employees, directors, agents, licensors, service providers, contractors or suppliers harmless from any claims, including attorneys' fees and legal costs, or any claims by third parties arising out of your breach of these Terms. provisions or documents incorporated as references, or due to any violation of laws or the rights of third parties

Twelfth Notifications and updates:

Istishrah has the right to send all notices, amendments or other communications required or permitted by these Terms and Conditions by e-mail, regular mail, text messages, or by posting them on the website or mobile application, you will be deemed to have been notified as soon as you receive the mail electronic mail or regular mail, or by posting on the website or mobile application.

Thirteen Law and judiciary:

Any dispute arising from the application of this Agreement, in relation to the services on the website or mobile application, shall be resolved amicably between the two parties, as far as possible, within (7) days from the date

If this is not possible, the person concerned shall submit to the competent authority, and the laws and regulations of the Kingdom of Saudi Arabia shall apply to the provisions of this agreement, and the competent authority in the city of Riyadh shall be competent to consider any dispute that may arise from the application of this agreement

Fourteen Consent and Undertaking:

These Terms and Conditions and their amendments, if any, represent the entire agreement with you and supersede all previous oral or written agreements.
The failure of the platform to exercise any of its rights or claim any compensation under these terms and conditions, or its delay in exercising it, or its non-imposition of these terms and conditions, or its delay in imposing or delaying it, does not mean a waiver from it of any of the aforementioned.
If any provision or part of this Agreement is found to be invalid, unenforceable, or void, the remaining provisions of these Terms and Conditions will remain in full force and effect.
Your use of the website or mobile application is an express agreement from you to accept all these terms and conditions - which include all the aforementioned details - and act accordingly and abide by what is stated therein after reviewing them and understanding all of their contents.
These terms and conditions include approval of the (Privacy and Cookie Policy), so we hope that you will review them, and you also undertake to comply with any current or future instructions, instructions, modifications, or additions issued by the consulting platform according to the latter’s absolute discretion without any responsibility for it

Last updated on 19 January 2023